WEBINAR
Managing Challenging Unit Owners
Effective Strategies for Resolving Conflict
A webinar for association board members, owners and professional managers.
Tuesday, 
November 17, 2026
1:00 pm - 2:00 pm
Webinar recording available on-demand following live presentation.
CAI Members $35
Non-Members $60
Live program attendance is approved for 1 hour continuing education for CMCA recertification.
Presenters
Moriarty Bielan & Gamache LLC
Moriarty Bielan & Gamache LLC
Managing difficult interactions with unit owners is one of the most challenging aspects of serving on a condominium board or managing a community association. From repetitive emails and contentious meetings to enforcement disputes and escalating conflicts between neighbors, boards and managers must balance professionalism, legal compliance, and effective governance while protecting the interests of the entire community.
This program provides practical strategies for handling challenging owner situations with confidence while minimizing legal risk. Learn proven communication techniques, best practices for enforcing governing documents, and guidance on when disputes require legal counsel, fines, or even law enforcement involvement. Through real-world examples, attendees will leave better prepared to de-escalate conflict, maintain productive meetings, and foster more effective community governance.
REGISTER
Please note our cancellation policy:
Registrations canceled up to 2 weeks prior to program date may be refunded less a $25 cancellation fee.
No refunds will be issued for cancellations within 2 weeks of program date.
Why You Can't Afford to Miss This
Difficult owners don't have to derail board meetings or consume valuable management time. Learn practical, legally sound approaches to resolving conflict while maintaining fairness, professionalism, and the authority of the association.
- Learn effective strategies for managing repetitive communications and difficult interactions with unit owners.
- Discover best practices for conducting productive meetings and de-escalating hostile situations.
- Understand practical approaches to resolving disputes between neighbors while consistently enforcing governing documents.
- Explore when fines, legal counsel, or law enforcement may be appropriate tools for addressing challenging situations.
- Leave with practical techniques to reduce conflict, strengthen board leadership, and protect your association from legal risk.
