WEBINAR
Setting Expectations for Success
Creating Effective Board Policies & Codes of Conduct
A webinar for Massachusetts association board members, owners and professional managers.
Tuesday, 
December 8, 2026
1:00 pm - 2:00 pm
Webinar recording available on-demand following live presentation.
CAI Members $35
Non-Members $60
Live program attendance is approved for 1 hour continuing education for CMCA recertification.
Presenter
Perkins & Anctil, P.C.
Every condominium association relies on clear expectations, consistent decision-making, and effective governance to create a well-managed community. Board policies and codes of conduct promote ethical leadership, address conflicts of interest and confidentiality, and establish strategies for effective unit owner communication, while resident codes of conduct and policies establish expectations for common area use, noise, parking, pets, guests, and maintenance responsibilities. Together these standards can help reduce conflict, promote fairness, and support successful community governance.
This program explores how boards can develop and implement effective resident and board member codes of conduct, along with practical governance policies that remain consistent with Massachusetts condominium law and governing documents. Participants will learn best practices for promoting fairness, consistent enforcement, professional leadership, and transparent communication while minimizing liability, reducing conflict, and fostering greater trust within the community.
REGISTER
Please note our cancellation policy:
Registrations canceled up to 2 weeks prior to program date may be refunded less a $25 cancellation fee.
No refunds will be issued for cancellations within 2 weeks of program date.
Why You Can't Afford to Miss This
Strong policies create stronger communities. Learn how well-crafted codes of conduct and board policies can improve consistency, reduce disputes, support legal compliance, and help boards govern with greater confidence.
- Learn which board policies and codes of conduct every condominium association should consider adopting.
- Discover best practices for promoting ethical board leadership, consistent enforcement, and effective owner communication.
- Understand how written policies help reduce conflict, protect against liability, and support compliance with Massachusetts law.
- Explore practical guidance for financial, operational, and governance policies that improve day-to-day association management.
- Leave with proven strategies for creating fair, enforceable policies that protect values and strengthen community governance.
