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NH - Things are Great in the Granite State!
I hope you read the title loud—it’s a cheer! It seemed appropriate for a community spirit edition of the column. Community spirit may sound like another inflated “buzz” word, but it is truly important to associations. I’ve dealt with communities that have it and, unfortunately, with those that don’t. There is a difference. It is felt by the unit owners, residents, board, property management, and sometimes even the vendors. So, what follows is a list of suggestions for building community spirit.
First, transparency in operations. The natural reaction to any missing information about an association’s operations is a conspiracy theory about the board. The less owners know, the more the theory grows. So, I suggest “operational transparency” as a starting point. This will inform owners and, hopefully, inspire their confidence about how the association is running. Once they have some sense of confidence, community spirit is possibly just one step behind.